%20(1)-475x153.jpg)
Return Policy
Returns & Exchanges:
We're sorry if you're not completely satisfied with the stainless steel cutlery products you received. Due to the nature of the product, we do not accept returns or exchanges once the product has been used. However, we gladly accept returns within 7 days of receipt for most items in new condition.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account if we are not otherwise informed to refund to your cutlerycraze wallet in advance. Once your refund has been issued, you will receive a confirmation email.
Return Conditions:
1. You have 7 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 7 days of delivery.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been used, damaged, washed, or altered in any way.
3. We do not accept returned items that have been sent back without proper return requests.
4. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-our products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address:
Please contact our Customer Service(bcflatware@outlook.com) if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note:
1. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
2. If there is an issue with your return, please contact Customer Support within 30 days from the date your order was placed.